Runtime

AI agent platform for payment teams to automate operations, risk, compliance, and support workflows in their own cloud.

Overview

Runtime is an AI agent platform purpose-built for payment teams. It enables teams across payment operations, risk, compliance, and support to build and deploy AI agents that work on queues and handle mission-critical workflows—all running in your own cloud infrastructure with human approvals and full audit trails.

The platform lets teams describe jobs in plain English, connect to existing tools (APIs, databases, legacy systems, and browser-based portals), and trigger agents from Slack, Teams, email, SMS, or voice. Every action is logged with full transparency: queries, tool calls, approvals, costs, and results are recorded for compliance and auditing.

Runtime emphasizes security and control: PCI and PII data stay private, agents run in isolated sandboxes, and teams maintain human oversight over sensitive operations like money movement and reserves.

Key features

AI agents built from plain English descriptions
Multi-channel triggers (Slack, Teams, email, SMS, voice)
Human approval workflows for sensitive operations
Full audit trail and compliance logging
Runs in your own cloud (AWS, GCP, Azure)
Connects to APIs, databases, and legacy systems
PCI and PII data masking
SOC 2 compliant
Agent skill learning from resolved cases
Shared memory across teams

Pros

Agents learn and improve from resolved cases
Complete audit trail for compliance and auditors
Flexible deployment: cloud or self-hosted
No training on customer data
Handles legacy systems without APIs
Human-in-the-loop for money movement
Reduces cost per run over time through model routing

Cons

Requires integration setup with existing tools
Pricing not publicly disclosed
Appears focused on payment industry (may not suit other verticals)
Requires forward-deployed engineer for initial setup

Use this if

You operate a payment company and need to automate complex, compliance-heavy workflows like merchant underwriting, dispute resolution, or transaction monitoring with full audit trails and human oversight.

Skip this if

You need a general-purpose AI agent platform for non-payment use cases, or you require transparent public pricing before engaging with sales.

Best for

Payment operations teamsRisk and compliance departmentsMerchant underwriting and onboardingChargeback and dispute resolutionTransaction monitoring and alertsPayment support escalations

Alternatives

Anthropic Claude API with custom orchestrationOpenAI Assistants APILangChain agentsZapier or Make for workflow automationCustom payment ops platforms

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